Privacy Policy

At Lavinere, your privacy is of paramount importance to us. We are committed to maintaining the trust and confidence of our customers and visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with a personalized shopping experience and to improve the functionality of our website. The types of information we collect are as follows:

  • Personal Identification Information: When you make a purchase or sign up for our newsletter, we may collect your name, email address, phone number, billing address, shipping address, payment information (credit/debit card details), and order history.

  • Technical Data: This includes data such as your IP address, device type, browser type, operating system, pages you visit on our website, and how you navigate our site. We collect this data through the use of cookies and other tracking technologies.

  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content based on your preferences. Cookies allow us to remember you and your preferences for future visits.

2. How We Use Your Information

The information we collect from you allows us to provide better services, fulfill orders, and improve the overall customer experience. The ways in which we use your data include:

  • Order Processing: To process and fulfill your orders, including confirming your order, delivering products, sending order updates, and processing payments.

  • Customer Support: To respond to your inquiries, assist with returns or exchanges, and provide customer service.

  • Marketing and Promotional Communications: We may send you marketing emails about new products, offers, and discounts. If you opt-in, we may also send you promotional material via SMS or other channels. You can unsubscribe from these communications at any time by following the instructions in the email or by contacting us directly.

  • Improvement of Services: We analyze user behavior on our website to improve the design, functionality, and user experience, making it easier for you to find what you need.

  • Compliance with Legal Obligations: We may use your data to comply with legal requirements, such as tax obligations, or in response to lawful requests from public authorities (e.g., court orders).

3. How We Protect Your Information

We understand the importance of keeping your personal information secure. We use advanced technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, and strict access controls.

While we take steps to protect your information, please note that no method of online data transmission is 100% secure. Therefore, we cannot guarantee absolute security of your personal data.

4. Sharing Your Information

We respect your privacy and will never sell, rent, or lease your personal information to third parties. However, we may share your information under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who help us with processing payments, fulfilling orders, hosting our website, conducting marketing campaigns, or providing customer support. These service providers are required to protect your data and use it only for the purposes we specify.

  • Legal Requirements: We may disclose your personal information if required by law or to protect our legal rights. This includes sharing data with law enforcement, regulatory authorities, or during legal proceedings.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Your Rights and Choices

Under data protection laws, including GDPR (General Data Protection Regulation), you have several rights regarding your personal data. These rights include:

  • Right of Access: You can request a copy of the personal data we hold about you. This is typically provided within 30 days of your request.

  • Right to Rectification: If you believe the data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.

  • Right to Erasure: You can request that we delete your personal data, subject to certain exceptions (e.g., legal or contractual obligations).

  • Right to Restriction of Processing: You can request that we limit the processing of your data, for example, if you contest the accuracy of your data or if you no longer need it.

  • Right to Data Portability: You can request that we provide your personal data in a commonly used, machine-readable format for transfer to another service provider.

  • Right to Object: You have the right to object to the processing of your personal data for certain purposes, such as direct marketing or profiling.

You can exercise these rights by contacting us using the details provided at the end of this policy.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files that are stored on your device when you visit a website. These technologies help us understand how you use our website and allow us to provide a more personalized and efficient experience.

  • Types of Cookies:

    • Strictly Necessary Cookies: These are essential for the operation of our website and cannot be disabled.

    • Performance Cookies: These cookies collect information about how visitors use our website, helping us improve its functionality.

    • Functionality Cookies: These cookies allow the website to remember your preferences, such as language or region, and enhance your experience.

    • Targeting Cookies: These cookies are used to deliver targeted advertisements and track your browsing activity across different websites.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but doing so may affect your experience on our website.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once we no longer need your data, we will securely delete or anonymize it. If you wish to request the deletion of your data, please contact us using the details provided below.

8. Third-Party Links

Our website may contain links to third-party websites, such as partners or advertisers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of these third-party websites before providing any personal information.

9. Children’s Privacy

Our website and services are not directed at children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete the information as soon as possible.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website, along with the date of the revision. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the following details:

Business Information

  • Company Name: A.B. Growth

  • Store Name: Lavinere

  • KvK-Number: 86967274

  • Business Address: Melissantpad 21, 6843 DX Arnhem, Netherlands

Customer Service Hours:

  • Monday to Saturday: 9:30 AM – 7:00 PM (GMT)

  • Response Time: We aim to respond to emails within 1-2 business days.