Terms of service

Welcome to Lavinere! These Terms of Service ("Terms") govern your use of our website, www.lavinere.com, and any services or products provided through the site. By accessing or using our website and services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

Please read these Terms carefully before using the services provided by Lavinere. If you have any questions about these Terms, feel free to contact us at info@lavinere.com.

1. Acceptance of Terms

By accessing or using the services provided by Lavinere, including browsing our website or making a purchase, you agree to comply with and be bound by these Terms and any other applicable policies or guidelines. If you do not agree to these Terms, you must refrain from using our website or services.

2. Changes to Terms

We reserve the right to modify, amend, or update these Terms at any time. All changes will be posted on this page, and the date of the most recent update will be indicated at the top of the page. Your continued use of the website after such modifications will constitute your acceptance of the updated Terms.

3. Eligibility to Use Our Website

You must be at least 18 years old or the age of majority in your jurisdiction to use our website and place an order. By using our website, you represent that you meet this age requirement.

4. Ordering and Payment

When you place an order through our website, you are making an offer to purchase the product(s) in your cart. All orders are subject to acceptance and availability. Lavinere reserves the right to refuse or cancel any order for any reason, including issues with product availability or payment authorization.

  • Order Confirmation: Once your order is placed, you will receive an email confirming your purchase. This email does not guarantee the fulfillment of the order; it is merely an acknowledgment of receipt.

  • Payment Methods: We accept payments through Shopify Payments, which supports various methods, including credit cards and other payment options. You agree to provide accurate payment details and authorize the processing of your payment.

  • Security: We use secure encryption technology to protect your payment information. However, no online payment system is 100% secure, and we cannot guarantee absolute protection of your personal and payment information.

5. Shipping and Delivery

Below are the estimated delivery times for all packages:

  • Order cutoff time: 7:00 PM (CET) Central European Time. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

  • Order handling time: 1 to 2 business days (Monday to Saturday). Once your order is processed, it will be shipped via one of our reliable carriers.

  • Transit time: 5 to 7 business days (Monday to Saturday).

  • Estimated delivery time: 6 to 9 business days.

We partner with the following reliable carriers for deliveries within the United Kingdom:

  • Royal Mail

  • DPD

  • Hermes

Shipping Costs:

  • Free Shipping: All orders within the United Kingdom qualify for free shipping, with no minimum order requirement.

If there are any shipping delays or issues, please contact us directly for assistance.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information about returns, exchanges, and refunds. By placing an order, you agree to the terms outlined in our return policy.

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information on how we collect, use, and protect your personal data.

8. Prohibited Use

You agree not to use our website or services for any unlawful purpose or in any manner that could damage, disable, overburden, or impair the website. Specifically, you agree not to:

  • Violate any applicable laws or regulations.

  • Use automated systems or software to extract data from our website.

  • Engage in fraudulent, abusive, or harmful conduct.

  • Distribute viruses, malware, or other harmful computer programs.

9. Limitation of Liability

To the fullest extent permitted by law, Lavinere shall not be held liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our website, products, or services. This includes damages for loss of profit, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless Lavinere, its affiliates, directors, employees, and partners from any claims, liabilities, damages, or expenses (including legal fees) arising from your use of our website, your violation of these Terms, or any violation of the rights of third parties.

11. Termination

We reserve the right to suspend or terminate your access to the website or services at any time, without notice, for any reason, including violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Netherlands, without regard to its conflict of law principles. You agree to submit to the exclusive jurisdiction of the courts in the Netherlands for the resolution of any disputes arising out of or in connection with these Terms.

13. Contact Information

If you have any questions or concerns about these terms of service, please feel free to contact us using:

Business Information

  • Company Name: A.B. Growth

  • Store Name: Lavinere

  • KvK-Number: 86967274

  • Business Address: Melissantpad 21, 6843 DX Arnhem, Netherlands

Customer Service Hours:

  • Monday to Saturday: 9:30 AM – 7:00 PM (GMT)

  • Response Time: We aim to respond to emails within 1-2 business days.