Refund & Return Policy

30-Days Money Back Guarantee:

At Lavinere, we want you to love your purchase. If, for any reason, you’re not satisfied, we offer an easy and hassle-free return process—completely free!

Return Policy Overview

● Return Window: You have 30 days from the day you receive your order to return items.

● Condition: Items must be unused, in their original condition, and returned with the original packaging.

● Free Returns: Return shipping is on us, so you won’t pay a cent for sending it back.

● No Restocking Fees: We do not charge any restocking fees on returned items. Customers will receive a full refund for the product, excluding any shipping costs, provided that the return meets our conditions.

● Defective/Damaged items: Lavinere accepts return for defective products as well, and will cover the return shipping costs. Please make sure to provide clear photos of the damaged or defective item before initiating the return process.

How to Return an Item

  1. Contact Us: Email our team at info@lavinere.com with your order number and reason for the return.
  2. Get Return Instructions: We’ll email you a return authorization and step-by-step instructions.
  3. Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  4. Print the Shipping Label: We’ll send you a prepaid shipping label. Just print it out and attach it to your package.
  5. Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

  1. Inspection: Once we receive your return, we’ll inspect the item to ensure it meets our return criteria.
  2. Refund: After inspection, your refund will be processed. It should not take much time normally, but could take up to 20 days to appear on your original payment method, it depends on your bank or payment provider.

Exchanges

Want to swap for a different size, color, or product? No problem! Reach out to us, and we’ll help you exchange your item quickly and easily.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

For More Information:

Business Information

  • Company Name: A.B. Growth

  • Store Name: Lavinere

  • KvK-Number: 86967274

  • Business Address: Melissantpad 21, 6843 DX Arnhem, Netherlands

Customer Service Hours:

  • Monday to Saturday: 9:30 AM – 7:00 PM (GMT)

  • Response Time: We aim to respond to emails within 1-2 business days.